Open your preferred web browser and go to our platform's login page.
Look for the "Forgot Password" or "Reset Password" link/button. Click on it to proceed.
On the "Forgot Password" page, you will be prompted to provide your user information to initiate the password reset process.
Enter your valid user name or reference number in the designated field.
Provide the email address associated with your account in the required field. Make sure it is the same email address you used during registration.
After entering your user information, review it to ensure accuracy.
Click on the "Submit" or "Reset Password" button to proceed with the password reset request.
A password reset email will be sent to the email address associated with your account.
Open your email inbox and look for an email from our platform. If you don't see it in your inbox, check your spam or junk folder as well.
Open the email and click on the password reset link provided. This will redirect you to the password reset page.
On the password reset page, you will be prompted to enter a new password for your account.
Create a strong and secure password, following any guidelines or requirements mentioned on the page.
Enter the new password in the designated fields. Ensure accuracy and avoid any typographical errors.
After entering your new password, confirm it by re-entering it in the required field.
Make sure both entries match to avoid any issues when logging in later.
Once you have successfully reset your password, you can now log in to your account using the new password.
Visit the login page and enter your user name or reference number and the new password.
Click on the "Login" or "Sign In" button to access your account.v
